Order enquiries are not purchases
Sending an enquiry does not commit you to a purchase. You may simply decline the quotation or availability confirmation we send in response.
Cancellation rights
For eligible distance sales to UK consumers, you will generally have the legal right to cancel within 14 days after receiving goods, subject to applicable exceptions. Information about how to cancel and return goods will be provided when the sale is agreed.
Faulty or misdescribed goods
Statutory rights under the Consumer Rights Act 2015 are not excluded or reduced by this policy. Please contact us promptly with the order reference and details if you receive an item that is faulty or not as described.
Return process
Before sending anything back, contact us for the correct returns instructions and address. Our registered office address is not a designated parcel-return location. Return postage responsibilities and any exceptions will be explained based on the circumstances and applicable law.
Refunds
Where a refund is due, the amount, method and timeline will be handled in accordance with the applicable consumer law and the terms of the confirmed purchase.